Refund policy

Last updated: November 6, 2026

30-day returns

You have 30 days from the date your order is delivered to request a return. To be eligible, the item must be unused, in its original condition and packaging, and include all parts and accessories.

How to start a return

1. Email support@studysanctum.com with your order number and the reason for the return.
2. We will review your request and reply with return instructions.
3. Please do not send anything back until we have approved the return and sent you instructions.

Return shipping

If you are returning an item because you changed your mind, you are responsible for the cost of return shipping. If an item arrived damaged, defective or incorrect, we will cover return shipping and either replace the item or refund you.

Refunds

Once we receive and inspect your return, we will refund the item price to your original payment method. Your bank or card issuer may take several business days to show the refund. Original shipping fees are refunded only if we sent the wrong item or it arrived damaged or defective.

Items that show signs of use, damage after delivery, or missing parts may not qualify for a full refund.

Exchanges

We do not process direct exchanges. The fastest way to get a different item is to return the original and place a new order.

Cancelling an order

If you need to cancel, email us as soon as possible. We can only cancel an order before it has shipped.

Damaged on arrival?

Please see our shipping policy for how to report damaged or incorrect items. Report it within 7 days of delivery.

Contact us

Email support@studysanctum.com with any questions.